Job opening in St. Thomas

Job opening in St. Thomas, originally uploaded by captainjay.
 

Here's your chance to work for a great company in St. Thomas. International Capital & Management Company (ICMC www.icmcvi.com/). I've been working for them for 8 months and love it. They are growing like crazy and have several positions open. I am the LMS Manager (Learning Management System) and with our customer base growing at the rate it is we've decided it's time to have a dedicated LMS Administrator/Help Desk representative. The candidate must have excellent customer service skills, technical/troubleshooting skills, ability to learn quickly, organized, multi-tasking, well you get the point. The company has awesome benefits and salaries.

If you're interested, apply online at www.icmcvi.com/open-positions-adp/lms-administrator/

Salary: Highly Competitive

Degree Required: Bachelor

Location: St. Thomas, USVI

 

Summary:The Center for Learning (CFL) needs a self-directed, highly motivated person to lead the helpdesk of our Learning Management system. Candidates must have a strong functional LMS background. This person will be the central point of contact for the Client to trouble shoot and address user issues.

 

Responsibilities and Essential Functions:Responsible for resolving LMS Help Desk tickets to ensure problem ownership and promote end-user satisfaction; Performs quality assurance checks on content and tests content to monitor proper functionality and communication with the LMS; identifies, troubleshoots, and resolves problems with course design, LMS configuration and infrastructure; Serves as a LMS Subject Matter Expert and representative on relevant community of practice calls, at appropriate meetings; Observes systems operations and uses those observations to identify problems in work flow, procedures, and available functionality, and makes recommendations based on analysis of observations; Assures the efficient and effective operation of the learning management system to meet client’s needs; Address technical bugs and other system issues from identification through resolution; Performs administrative tasks including LMS course and session setups, scheduling, enrollment, reporting, entering and maintaining training records, curriculum, assignment profiles, domains, roles and workflows.

 

Skills and Experience:2 or more years of experience in supporting an LMS platform; Knowledge of technical data processing procedures, policies, and best practices; Excellent communication skills;Experience working within a System Development Life Cycle Experience developing use cases, test plans, and test cases; An ability to work both independently and within a team environment; An ability to work creatively and analytically in a problem-solving, fast-paced environment.